Invoicing Parameters for Warranty Compensation

Customer Invoice Requirements

When applicable, for Schluter to compensate for involvement in resolving a product warranty issue, please see below for invoicing parameters.  Please email to chill@schluter.com and I will forward to our technical team linking the invoice to the respective case number.

We ask whenever possible to have an estimate for us to review prior to any work being done. We also ask to be treated fair and reasonable.  We do apologize before hand for any inconveniences involved regarding a resolution; ie repairs or inconveniences to the home owner or customer.

Please send the following information for Review/Processing


Information needed for check processing:

  • Name of person or business to write check out to
  • Address and phone number to send check to
  • Invoice (see below)

Information needed on invoice:

  • Itemized, legible final invoice, including costs associated with the claim:
    • Material (excluding Schluter products, which are to be provided directly by Schluter Systems)
      • Example: Tile, grout, paint,baseboard, etc.
    • Total labor cost(hourly / daily rate)
      • Total numberof laborers
      • Total hours spent orday charge
    • Extra charges
      • Example: time, mileage, equipment rentals, etc. (must provide detail)
    • A copy of the subsequent itemized invoices (when the main invoice is paid to a builder and includes payments to other parties)
      • Example: electrician, plumber, etc.


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