New CSR Reno Email for Submitting Orders & Requesting Samples

New Reno Specific CSR Email

On behalf of our Reno Customer Service Team, we are pleased to announce that as of February 1st, 2024 we will be going live with a new Reno e-mail for receiving west coast distributor purchase orders and processing customer sample requests.

csrreno@schluter.com

Q: WHY ARE WE MAKING THIS CHANGE?

In 2023 CSR NA team handled a total of - 389,016 orders which totaled a line count of 2,470,248 lines. All orders were sent to the same e-mail box. That is alot of orders that needed to be sorted and put into the Reno and Dallas Files for processing.

Q: HOW WILL THIS AFFECT OUR CUSTOMERS?

We are "cutting out the middle man". Our Reno Customer Service Team will be more efficient in receiving and processing orders and inquiries.

Q: WHEN WILL THIS CHANGE TAKE PLACE?

We are scheduled to go live on February 1, 2024.

Q: WHAT CUSTOMERS WILL BE AFFECTED/NOTIFIED ABOUT THIS CHANGE?
 
California
NEVADA
Arizona
UTAH
Oregon
Washington
Montana
Idaho
WYOMING
Colorado
New Mexico
North Dakota
South Dakota
Nebraska
Kansas
Oklahoma
Texas
Hawaii
Alaska

Q: WHEN WILL AN OFFICIAL NOTICE BE SENT TO CUSTOMERS?

An email will be sent on January 29, 2024

Q; WHO WILL RECEIVE THE NOTICE?

Key Contact and Purchaser

Q: WHAT WILL BE SENT IN THE NOTICE?
Please click here to download.

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