Out of Markets/Meeting Notice | Slow to Reply January 12th - 23rd

I will be out of my markets and slow to respond to all messages (email, voice and text) January 12th through 23rd. I will resume normal contact Friday, January 24th. If you need immediate assistance, please contact one of my resources below. 

For general questions and support.

Schluter Customer Service
888-472-4588
csrreno@schluter.com

Jerry Wilson | Las Vegas, NV
Territory Manager
775-710-1497
jerrywilson@schluter.com

Existing product claims/cases should contact our Field Technical Manager.

Dustin Miller
Field Technical Manager
208-318-8036
dmiller@schluter.com

For commercial contactors and questions relating to architectural/commercial projects, please contact Scott or John below.

Scott Schilling | Denver/Salt Lake
Commercial Manager
970-744-9119
sschilling@schluter.com

John Coats | Denver/Salt Lake City
A & D Sales Manager
720-940-0516
jcoats@schluter.com

You may also reference posts to this blog for frequently asked questions.
Thank you for your patience and support.

POPULAR POSTS

INVITATION - Washoe Club Ghost Tour & Dinner

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This invitation is only valid if you received this from an invited and participating Reno area Schluter distributor or dealer.   Spooky season is upon us! The year is almost gone, and Schluter would like to thank you for your long hours and hard work. Join us for a a recharge with a ghost tour at the famous Washoe Club in Virginia City followed by food and drinks at the bar on conclusion!   Sean Carse (Regional Manager), Chris Hill (Territory Manager) and Ian Zavala (Architectural Manager) will be present.    Everyone will be responsible for their own transportation up and down the mountain. I have not had luck with any ride shares wanting to bring me off the mountain at night. Thus, drink responsibly. 🙃     Washoe Club Ghost Tour & Dinner 112 S C Street Virginia City, NV 89440 Tour Start 6:00 PM Dinner 7:00 PM Please be at the club and ready for the tour by 5:45 PM. Another group may be scheduled to start following our tour. A prompt start means...
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Pleasant Valley Hunting Preserve

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Join us for a day in the field hunting pheasants at Pleasant Valley Hunting Preserve! An Orvis endorsed hunting ground. Hunts begin at 9:00 AM.   Arrive 30 minutes early to sign release forms and attend the safety meeting. Pleasant Valley Hunting Preserve 3733 W 10000 S Myton, UT 84052   pvhunting.com   RSVP (required) Chris Hill 801-834-0744 chill@schluter.com   IMPORTANT Drive is a little over two hours from Salt Lake Valley. Winter driving conditions can be hazardous through both Parleys/Strawberry and Highway 6/Indian Canyon routes.  Plan additional time if needed. Bring your own gun(s) and shells. Wear hunter/safety orange (hat, vest or jacket). PVHunting gear also available to purchase from lodge. Bring drinks/snacks to fuel while hunting. Hunts could cover up to 5 miles walking. Dress warm. Fall weather can turn cold fast, and winter speaks for itself! There are 4 birds per person. Birds will be released the morning of the hunt. Fly away birds are goners...
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Exterior Applications | Introduction to Pedestals/TROBA-Level

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A NEW APPROACH TO EXTERIOR APPLICATIONS. Due to our harsh climate in the intermountain region (either baked by the Sun, or vulnerable to freeze/thaw conditions - or even both) tile assemblies see limited success. In fact, it’s safe to say that it’s not if an assembly is going to show distress - but when . As such, Schluter has implemented a process to protect the installer, end user and ourselves by evaluating exterior requests on a case by case basis and thus eliminating high risk jobs. Exterior applications need time to study, plan, specify, estimate and install. They cannot be rushed, and ‘best’ assemblies cannot be assumed.  The LETTER OF EXPLANATION will lay out what Schluter will require before we can work towards creating a detail specific to a respective application. The CONSTRUCTION CHECKLIST has bullet points that must be addressed. This document must be signed and dated by the respective parties involved (i.e. contractor, GC or/and home owner). The EXTERIOR PRICELIST...
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UPDATE: 2024 Price List/Price Increase Information

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    The 2024 price lists are here!    Customer notification dates are listed below: February 28th           Distribution Partners March 6th                   Schluter Authorized Dealers March 13th                Dealers and all others   Prices in the new 2024 price books will take affect on April 1st.    Despite ongoing inflation and rising costs, we've limited the price increase to just 2.5% across all products, except DITRA (including DITRA-XL), KERDI waterproofing membrane, and both SCHIENE and JOLLY profiles and accessories in all finishes which will not increase in price.    There will be no changes to the freight program located in the back of the book.   I will update this post with the link to download the digital copies from Schluter's website as soon as they become available. PHYSICAL COPIES ...
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Schluter Systems | Reno Distribution Center FACTS

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Reno Facility | Building Tour Notes     Welcome to Schluter Systems ! Our state-of-the-art facility features a multitude of sensible and sustainable technologies to maximize energy efficiency, water usage and air quality.   Our goal was to provide our employees with maximum comfort, through innovative design, and at the same time be environmentally responsible both as a corporation and as individuals.  To accomplish this, we joined forces with a multidisciplinary team of architects, engineers, and consultants familiar with green building technologies and practices. The total building area is 172,500 SF.  It consists of a 2-storey office section (22,500 SF) used primarily as a training center and office, combined with a 150,000 SF warehouse and distribution center. LONG-TERM VISION Conscious of our impact on the environment, we made every effort to limit the use of energy and water utilities and implement measures that ensure the long-term sustainability of ...
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