Our of Office | Friday, June 19th - Monday, June 22nd

I will be out of office and not responding to calls, texts or messages Friday, June 19th, and Monday, June 22nd. 

You may contact Aaron Neal (Territory Manager) or our inside sales team for immediate assistance.

Aaron Neal
702-370-4925
Aneal@schuter.com

Inside Sales
888-472-4588
CSRreno@schluter.com

Please visit my Schluter Blog for additional answers to frequently asked questions, including price list and sample requests, exterior applications and installation troubleshooting. You can also quickly link in to specific Schluter websites, product estimators and YouTube videos.

Thank you, and we will be in touch soon.

POPULAR POSTS

DITRA-Heat in Shower | Detail & Tray Adjustments

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Installing DITRA-Heat in a shower increases the floor assembly height by the thickness of the membrane used; 1/4” for DITRA-Heat membrane and 5/16” for DITRA-Heat DUO membrane. DH-SH-23 is the detail taken from the DITRA-Heat installation handbook with critical information for installing DITRA-Heat in a shower application. Photos of the detail are included below. When Using Schluter Shower Trays Remove the center break-out section of the tray that supports the drain flange, highlighted in green below. Use the break-out as a template to cut a ring out of the DITRA-Heat membrane that you are using.  Install the DITRA-Heat membrane underneath the break-out support to lift the flange assembly up to meet the DITRA-Heat membrane that will be installed over the shower tray as shown below.   KERDI waterproofing membrane must be installed over the wire in the shower floor so that the sealed waterproof envelope is over the whole assembly. For KERDI-Line drains, use the grey foa...
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RNO Airport & GSR Shuttle Information

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GSR Airport Shuttle Shuttle operates daily leaving every 30 minutes from 4:30 AM to 12:15 AM.  Follow airport way finding signs to baggage claim. Collect bags and exit airport through the doors in the red triangle (left picture). Immediately outside those doors is where the resort shuttle busses pick up and drop off. Wait for the GSR (Grand Siera Resort) shuttle, which runs every 15 minutes. Resort is just a few minutes from RNO airport. Shuttle leaves the GSR at the top (:00) and Bottom (:30) of the hour. Shuttle leaves RNO Airport at quarter after (:15) and quarter till (:45) each hour. Shuttles are located on the south casino entrance of the GSR. Shuttles are located north outside airport baggage claim of RNO. GSR Check in is 3:00 PM. If you arrive prior to 3 o’clock and are not able to check in, the GSR can hold your bags while you freshen up, explore the casino, or walk the property.
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DIV22 | Schluter DF32 KERDI Collar | aka Spy Hat or Sombrero

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There may be scenarios where (1) our Schluter drain adapter will not properly adapt to an older and existing drain body, or (2) architects or designers may have specified a drain grate that is not compatible with our system. While we want to point all contractors and projects to our drain line up, we acknowledge that there may be scenarios out of our control and we want to support those projects as much as we can. The DF32 KERDI Collar is not listed in our printed price books, but it is known and stocked by some distributors. MSRP as of February 2026 is $15.64 per collar. To verify current pricing and for availability contact our inside sales team by emailing CSRRENO@schluter.com or calling 888-472-4588 .  We do not have any official Schluter Systems installation videos, but we do have a PDF that explains the purpose and illustrates the detail. INSTRUCTIONS The Schluter®-KERDI flashing collar is clamped into place after applying a bead of Schluter®-KERDI-FIX or equivalent sealant...
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Exterior Detail Process

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EXTERIOR DETAIL REQUEST PROCESS Due to our harsh climate in the intermountain region (either baked by the Sun, or vulnerable to freeze/thaw conditions - or both) tile assemblies see limited success. In fact, it’s safe to say that it’s not if an assembly is going to show distress - but when . Distress does not necessarily mean poor or failed install. Weather adversely affects even good installations. As such, Schluter has implemented a process to protect the installer, end user and us by evaluating exterior requests on a case-by-case basis and thus eliminating high risk jobs. Exterior applications need time to study, plan, specify, estimate and install. They cannot be rushed, and ‘best’ assemblies cannot be assumed.  The LETTER OF EXPLANATION will lay out what Schluter will require before we can work towards creating a detail specific to a respective application. The CONSTRUCTION CHECKLIST has bullet points that must be addressed. This document must be signed and dated by the re...
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Helpful Tools for DITRA-Heat Repair

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Below is a list of tools that are necessary and extremely helpful for wire repairs.   Schluter Splice Repair Kit | DITRA-Heat E-HK-SK https://www.schluter.com/schluter-us/en_US/Floor-Warming/Cables/Schluter%C2%AE-DITRA-HEAT-E-HK-SK/p/DITRA_HEAT-E-HK-SK   Pictured below RIGHT If not stocked at distribution, these can be ordered direct from Schluter. Use this for repairing a damaged cold splice or end splice. Schluter Wire Repair Kit | DITRA-Heat E-HK-RK https://www.schluter.com/schluter-us/en_US/Floor-Warming/Cables/Schluter%C2%AE-DITRA-HEAT-E-HK-RK/p/DITRA_HEAT-E-HK-RK   Pictured below LEFT If not stocked at distribution, these can be ordered direct from Schluter. Use this for repairing a damaged section of a heat wire. KLEIN Tools ET600 Multimeter Megohmmeter Insulation tester. 4000 Ohms resistance. This device can do tests 1, 2, 3 and 4 (sensor).  https://a.co/d/9OqsLjn TEST 1 - Setting second from right (WiFi/tone symbol). Connect a clip to each heat wire l...
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