SCHLUTER SYSTEMS | T08 MTN

Customer Invoice Requirements When applicable, for Schluter to compensate for involvement in resolving a product warranty issue, please see below for invoicing parameters.  Please email to chill@schluter.com and I will forward to our technical team linking the invoice to the respective case number. We ask whenever possible to have an estimate for us to review prior to any work being done. We also ask to be treated fair and reasonable.  We do apologize before hand for any inconveniences involved regarding a resolution; ie repairs or inconveniences to the home owner or customer. Please send the following information for Review/Processing Information needed for check processing: Name of person or business to write check out to Address and phone number to send check to Invoice (see below) Information needed on invoice: Itemized, legible final invoice, including costs associated with the claim: Material (excluding Schluter products, which are to be provided directly by Schluter Systems) Ex

Occasionally it may be necessary to access a wire or sensor for repair after the tile has been installed and grouted.  There is typically hesitation as one does not want to understandably cause additional damage to the heat wire.  DITRA-Heat wires, if snapped into the membrane correctly, are actually pretty well protected.   Wires that sustain damage during installation are outside of Schluter warranty support, and Schluter reserves the right to place the repair back on the contractor or installer.  Schluter may help locate the location of the damage, but may not be able to do the repair depending on circumstance. Repairing a wire or sesor is a pretty simple process.  Schluter Systems NA has created a Tips and Tricks video that demonstrates the locating of heat wire as well as the removal of tile over DITRA-Heat. Wire repair kits can be purchased through distribution or direct from Schluter.  Instructions are included in the repair kits.  Repairs will require a heat gun and wire st