SCHLUTER SYSTEMS | T08 MTN

New Reno Specific CSR Email On behalf of our Reno Customer Service Team, we are pleased to announce that as of February 1st, 2024 we will be going live with a new Reno e-mail for receiving west coast distributor purchase orders and processing customer sample requests. csrreno@schluter.com Q: WHY ARE WE MAKING THIS CHANGE? In 2023 CSR NA team handled a total of - 389,016 orders which totaled a line count of 2,470,248 lines. All orders were sent to the same e-mail box. That is alot of orders that needed to be sorted and put into the Reno and Dallas Files for processing. Q: HOW WILL THIS AFFECT OUR CUSTOMERS? We are "cutting out the middle man". Our Reno Customer Service Team will be more efficient in receiving and processing orders and inquiries. Q: WHEN WILL THIS CHANGE TAKE PLACE? We are scheduled to go live on February 1, 2024. Q: WHAT CUSTOMERS WILL BE AFFECTED/NOTIFIED ABOUT THIS CHANGE?   California NEVADA Arizona UTAH Oregon Washington Montana Idaho WYOMING Colorado New

Pricelists for each new year will be physically and digitally available each year in March. Price increases (if there will be any) will take affect with the new price book for that release year every April 1st. As of now, I am currently unaware of any price increases. That is not to say there will not be any; I am just not yet informed as to what will be released. Schluter is moving toward a greener initiative by promoting the Schluter APP and the downloaded-able PDF with integrated navigational links (my personal choice). These two options will always be the fastest/earliest to access, and always up to date. In March, a limited/monitored number of physical copies (hard and spiral bound) will automatically be allocated and shipped to each distributor and Schluter Authorized Dealer (ASD). Customers may request a physical copy from their distributor or dealer of choice, or contact csrusa@schluter.com to request a copy. Sales reps may of course provide them as well. Please feel free to r