Return Authorization Requests (RA) | Return Policy

Pasted from Schluter Pricebook

"Schluter shall not accept any returns unless it specifically authorizes such in writing, which may be granted or withheld in Schluter’s sole and absolute discretion. Under no circumstances shall Schluter accept any returned Products after thirty (30) days from such Products’ invoice date. Any authorized returns must be in resellable condition subject to inspection by Schluter prior to acceptance of same. All authorized returns shall incur a handling charge of 25%."

We understand that there may be scenarios that will need to be considered, but we ask that you look into the option of liquidating material vs sending it back to Schluter. The 25% restock fee is to help Schluter re-coup costs of handling material twice as material must be received and inspected before a credit can be issued and items put back into inventory.

You may email csrreno@schluter.com or creditusa@schluter.com to request an RA if the material is within the 30 day invoice window. Below is information that our team will need to issue your RA:

• Purchase order that material was ordered on.
• Purchase order date.
• Schluter confirmation number (if available).
• Item numbers and quantities of materials to return.
• Location name and address.
• Contact information.
• Reason for return.

Materials that fall outside of the 30 day window need to be approved by higher management. 

We also highly advise that all returns are insured. Damaged material cannot be credited and released back into inventory. Unfortunately, damage from couriers does happen from time to time.